BEFORE YOU REACH OUT

A few questions I hear often.

GETTING STARTED

  • Not at all. You just send me your project details and I handle all the technical work on my end. No software knowledge needed.

  • I work in D5 Render, SketchUp, Chief Architect, Coohom and Photoshop. These programs help me produce physically accurate lighting, real material behaviour, and true-to-life spatial depth that reads as photographic rather than generated.

    If you have files in CAD, SketchUp or Chief Architect format, great — if not, I can work from hand-drawn sketches, PDFs, or photos of the existing space. You don't need to own or understand any of these programs to work with me.

  • I'll need a floor plan or hand-drawn sketch with clearly written dimensions, ceiling height, photos of the existing space or inspiration references, and your furniture and finish specifications (including exact product names, finishes, and any paint colours or tile selections).

    The more specific your specs, the more your render will reflect the actual design you're delivering. Download my free Welcome Guide — it includes a project preparation checklist and a spreadsheet I've created to help you organize everything before we begin..

  • The easiest way is to use the project intake form included in my Welcome Guide — fill it out and send it back along with your files. A detailed PDF with links, or access to your project file on Google Drive or Dropbox, works just as well.

    Once you reach out I'll confirm exactly what I need for your specific project and walk you through it from there.

  • Send me a message at hello@cindykrauklis.com and tell me what you're looking for. I'm happy to discuss your project and let you know if it's something I can help with.

  • Yes, completely. Everything you share with me (floor plans, product selections, client details, project files) stays between us. I don't discuss, share, or reference your client's project with anyone.

  • Only with your explicit permission. I'll always ask before featuring any project publicly. If you'd prefer a project stays private, it stays private. No exceptions.

  • Yes. I'm based in Surrey, BC, and work remotely with interior designers across Canada and the United States. Everything is handled digitally so location is never a barrier.

  • Not necessarily. A floor plan is helpful and gives me the most accurate starting point, but it's not always required. I can work from hand-drawn sketches, PDFs, photos of the existing space, or a combination of all three. If you're unsure whether what you have is enough to get started, send me a message and I'll take a look.

  • Yes. If you have a rough sketch with dimensions noted, or photos of an existing space, I can work from those to produce a clean 2D floor plan. The more clearly your dimensions are marked, the more accurate the result will be. If anything is unclear I'll follow up before starting work.

  • At minimum I need the room dimensions, ceiling height, wall placement, door and window locations and sizes, and any built-in elements like cabinetry or shelving. If you're working from an existing space, photos help fill in the gaps. The more detail you provide upfront, the less back and forth we need to get it right.

PROCESS & TIMING

  • I work on a first-come, first-served basis. Typical turnaround for a first draft is 2–10 business days depending on the complexity of your project. I always prioritize quality over speed. That said, if you have a presentation deadline, let me know upfront and I'll tell you honestly whether I can accommodate it.

    Once you give final approval, your finished files are delivered within 48 hours of payment confirmation.

  • Each project includes two rounds of revisions. Included revisions cover camera adjustments, material swaps, colour and finish updates, and model removals or swaps using models from existing libraries.

    New fixtures, furniture, or any item requiring a custom 3D model are not included in revision rounds and are billed separately at an hourly rate. Additional revision rounds beyond the two included are also billed hourly.

    The draft stage is specifically designed for this feedback. A detailed brief upfront is the single best thing you can do to reduce revision time.

  • The draft stage is where we work through feedback and get everything right before finals begin. Draft approval is required before final rendering starts, so there's always an opportunity to make changes before we get there.

    If something isn't right after final delivery and it's the result of a genuine error on my end, I'll make it right. Please note that limitations of rendering software, asset library availability, and the natural variance between physical materials and digital representations are inherent to the craft — not errors. Finals won't be released until you've approved the draft.

  • Yes, but each project gets a clear timeline confirmed before work begins. I'll always tell you upfront where your project sits in the queue and give you an honest turnaround estimate based on my current workload. Not an optimistic one.

  • I deliver everything to you directly. What you share with your client, and when, is completely your call. Most designers review the draft first, request any changes, and then present the finals to their client once everything looks exactly right.

  • Sometimes. If you have a tight deadline, reach out before submitting your project and let me know your timeframe. I'll tell you honestly whether I can accommodate it based on my current workload. Rush requests that are accepted may be subject to a rush fee, which will be confirmed in your quote upfront.

  • Yes. Most projects include multiple views as part of the scope. When you submit your project details, let me know which angles are most important to you and I'll factor them into the quote. Additional views beyond the agreed scope can be added and are priced accordingly.

PRICING & BILLING

  • 3D rendering services are priced on a flat-rate per-project basis so you know the cost upfront before work begins. Floor plans, custom modelling, and add-ons such as 360° views and video walkthroughs are billed at an hourly rate.

    The total cost of a project depends on its complexity, the number of scenes, the level of specification detail, and the amount of extra revision time involved. Download the Welcome Guide for full pricing details, or reach out directly for a quote.

  • Depending on the service, a 50% non-refundable deposit might be required before work begins. For multi-room projects, invoices are issued per room upon completion of each space. All invoices are due immediately upon receipt. Final deliverables are not released until payment is confirmed.

    Your quote is locked in at time of contract signing. Prices for future projects are subject to change.

  • Once final payment is confirmed, you'll receive a link to download your branded, high-resolution renderings and all other deliverables. All renders are polished in Photoshop and delivered ready to drop into your client presentation.

  • You do. Once final payment is confirmed and files are delivered, the renders are yours to use however you need. Client presentations, your portfolio, your website, printed proposals. No restrictions. The one thing my contract asks is that when either of us shares the work on social media, we credit each other. You as the designer, me as the rendering specialist. That's it.

  • Final renders are delivered as high-resolution JPG or PNG files, polished in Photoshop and branded with your logo. If you need a specific format or resolution for a particular use, just let me know upfront and I'll make sure the files work for what you need.

  • I'll flag it during the draft stage and find the closest available match, or build a custom model if needed. You'll always see and approve any substitutions before finals are produced. No surprises at final delivery.

  • Kitchens and bathrooms are two of the most common projects I work on, and some of the most rewarding. They tend to have the most detail including cabinetry, tile layouts, fixtures, and hardware. That's exactly where a photorealistic render earns its keep. Your client can see every finish choice clearly before anything is ordered or installed.

  • Kitchens, bathrooms, living rooms, dining rooms, bedrooms, home offices, primary suites, mudrooms, laundry rooms, and full multi-room projects. If it's a residential interior space, I can render it. For commercial or hospitality projects, send me a message and I'll let you know if it's a good fit.

  • Yes. Whether your project is modern, transitional, traditional, coastal, Scandinavian, maximalist, or anything in between, I work from your specifications and references to match the aesthetic you're going for.

  • When a client can see exactly what their finished space will look like before a single item is ordered, the decision becomes a lot easier for them. They're not being asked to trust a floor plan or imagine a finish from a small sample. They're looking at a photograph of their room. That clarity is what moves a hesitant client to a confident yes. Most designers I work with find that renders reduce back and forth, speed up approvals, and make the whole process feel more professional on their end.

FLOOR PLANS & ELEVATIONS

  • Floor plans and elevations are billed hourly, with an estimate provided before any work begins. Once I've seen your specs, I'll tell you what to expect. If a project looks like it will run past the estimate, you'll hear from me before it does, not after.

  • A floor plan is a view from above. It shows the room layout, walls, doors, windows, and furniture placement.

    An elevation is a straight-on view of a wall. It shows cabinetry heights, tile layouts, built-in shelving, and anything else that needs to be communicated visually before it's built.

  • Yes. I can produce floor plans with furniture placement shown so your client can see how the space will flow and feel before anything is moved or purchased. This is especially useful for open-plan spaces or rooms where furniture arrangement is a key part of the design decision.

  • Yes, elevations can include dimensions for wall heights, cabinetry, built-ins, tile layouts, and other elements. If you need dimensions shown for a specific reason such as communicating with a cabinet maker or tile installer, let me know and I'll make sure the elevation includes what they need to see.

  • I work on a first-come, first-served basis. Typical turnaround for a first draft is 2–10 business days depending on the complexity of your project. I always prioritize quality over speed. That said, if you have a presentation deadline, let me know upfront and I'll tell you honestly whether I can accommodate it.

    Once you give final approval, your finished files are delivered within 48 hours of payment confirmation.

  • No. Everything I produce is a presentation drawing, made for design communication with your clients and trades. It is not for construction or permitting. Ultimately, the client (you) accepts full responsibility for confirming accuracy of the deliverables. As well, all measurements must be independently verified by a qualified professional before anything gets built. This protects you as much as it protects me.

  • They can be shared with contractors as a visual reference for scope and layout. However my floor plans and elevations are produced as presentation drawings for design communication, not as architectural or engineering documents. I recommend being clear with your contractor about what they're working from.

    All quoting and building decisions should rest on site-verified measurements. Please ensure your contractors independently verify all measurements before pricing or building.

  • First drafts arrive within 2 to 10 business days, depending on the complexity of the project and what's in my queue when you book. A single furnished floor plan sits at the fast end. A multi-room set with several elevations takes longer. I'll give you a realistic date when I confirm your project.

  • You'll review a draft before anything is finalized. Small corrections and adjustments are part of the process. Since this service is billed hourly, revision time is simply billed at the same rate, and I'll flag it if a requested change is big enough to move the estimate.

  • You'll receive high-resolution PDF or PNG. However, if you need a specific format or resolution for a particular use, just let me know upfront and I'll make sure the files work for what you need.

  • Yes. If you have a rough sketch with dimensions noted, or photos of an existing space, I can work from those to produce a clean 2D floor plan. The more clearly your dimensions are marked, the more accurate the result will be. If anything is unclear I'll follow up before starting work.

3D MODELLING

  • Custom sofas and upholstery, specific tile patterns, bespoke light fixtures, statement pendants, built-ins, and client-owned or vintage pieces that exist nowhere online. If it can be photographed or spec'd, it can usually be modelled.

  • This service is the answer to exactly that. During a rendering project, if your specified piece isn't in any library, I'll model it or use the closet library match. This is included in your initial estimate. If you request a new model during revisions and it moves the original estimate, I’ll let you know. Anything beyond will be billed at my hourly rate.

  • Custom modelling is billed hourly, with an estimate before work begins.

    Within a rendering project, modelling charges are a part of the original estimate. New models requested after the project estimate is given may be charged at my hourly rate.

  • I build models from photos, spec sheets, product pages, and dimensions that you provide. Clear photos and correct measurements produce the best results. Low-resolution images or missing dimensions limit what any modeller can achieve, so good references are the single biggest factor.

  • You own your final renders and deliverables outright, once the project is paid in full. The 3D models themselves remain part of my working library, which is part of how I keep modelling time and costs down for everyone. One exception: if I model a design that's original to you, it's never reused for another client.


  • Yes, as a standalone service, delivered with a licence to use it in your projects. File formats are confirmed in your estimate, and source files are archived for 90 days after delivery, so request additional formats within that window

  • Depends on complexity. A side table is quick; a tufted sectional is not. Within a rendering project, modelling time is built into the estimate. As a standalone service, I'll give you a timeframe with your estimate.

  • Modelling time, including revisions and adjustments, is billed at the hourly rate.

360°, 720° TOURS & VIDEO WALKTHROUGHS

  • A 360° view is a single panoramic image. Your client can look in all directions from one fixed point in the room.

    A 720° tour connects multiple views together so your client can actually move through the space and navigate from room to room, as if walking through it.

  • Choose a video when you control the story: proposals, social reels, and reveal moments where you want cinematic movement through the space. Choose a tour when your client should explore freely at their own pace. Many projects use both - the video sells the vision, the tour lets them live in it.

  • Tours and walkthroughs are a premium add-on, billed hourly with an estimate before work begins. Cost depends on how many rooms and viewpoints your project needs.

  • Tours and walkthroughs are built from a fully rendered 3D scene, so they're typically added to a rendering project.

  • Tours are delivered as a shareable link or QR code you send directly to your client . No app or special software needed on their end.

    Video walkthroughs are delivered as a video file ready to include in your client presentation or proposal.

  • No. Tours open in any web browser, on desktop, tablet, or phone. Your client taps the link or scans the QR code and they're standing in the room.

  • Links can stay active for 24 hours, 7 days, 30 days or permanently. Please let me know what setting you want it at when adding the service.

  • This service is billed hourly and revision time is billed at the same rate. Download my welcome guide for pricing details.

3D RENDERING

  • 3D rendering services are priced on a flat-rate per-project basis so you know the cost upfront before work begins. Floor plans, custom modelling, and add-ons such as 360° views and video walkthroughs are billed at an hourly rate.

    The total cost of a project depends on its complexity, the number of scenes, the level of specification detail, and the amount of extra revision time involved. Download the Welcome Guide for full pricing details, or reach out directly for a quote.

  • My goal is to render your specified design as precisely as possible. I work from your exact product selections: furniture models, finish materials, tile layouts, and paint colours by name and code, built into the scene from actual colour values.

    Occasionally an exact product model or material isn't available in any library. When that happens I source or build the closest match, flag it clearly during draft review, and you approve or redirect before finals. There will be no surprises at final delivery

  • Yes. Multi-room projects are some of my favourite to work on. Each room is quoted and invoiced individually, so you have full visibility into cost as the project progresses. If you have a full home or large renovation coming up, reach out and I'll put together a custom quote based on the scope.

  • For quick concept mood boards, those tools are genuinely useful. But they're a different product entirely from what I do.

    AI image generators produce plausible-looking spaces. They can't render your client's actual specified sofa in the correct finish, show how your exact tile pattern wraps a corner, or ensure the spatial proportions are accurate to your floor plan. Every image is a stylized interpretation, not your design.

    The designers I work with are presenting to clients who are signing off on $80,000–$200,000+ projects. At that level, "plausible-looking" isn't enough. The render needs to show the right furniture, the right materials, the right scale. Ultimately, that's what the client is approving.

    What I produce is built from your actual specifications. That's a fundamentally different thing. It's the thing your client is trusting you to deliver.

  • Yes, completely. Everything you share with me (floor plans, product selections, client details, project files) stays between us. I don't discuss, share, or reference your client's project with anyone.

    I’ll only post your project on my website or social media with your explicit permission. I'll always ask before featuring any project publicly. If you'd prefer a project stays private, it stays private. No exceptions.

  • You do. Once final payment is confirmed and files are delivered, the renders are yours to use however you need. Client presentations, your portfolio, your website, printed proposals. No restrictions. The one thing my contract asks is that when either of us shares the work on social media, we credit each other. You as the designer, me as the rendering specialist. That's it.

  • I work on a first-come, first-served basis. Typical turnaround for a first draft is 2–10 business days depending on the complexity of your project. I always prioritize quality over speed. That said, if you have a presentation deadline, let me know upfront and I'll tell you honestly whether I can accommodate it.

    Once you give final approval, your finished files are delivered within 48 hours of payment confirmation.

  • Each project includes two rounds of revisions. Included revisions cover camera adjustments, material swaps, colour and finish updates, and model removals or swaps using models from existing libraries.

    New fixtures, furniture, or any item requiring a custom 3D model are not included in revision rounds and are billed separately at an hourly rate. Additional revision rounds beyond the two included are also billed hourly.

    The draft stage is specifically designed for this feedback. A detailed brief upfront is the single best thing you can do to reduce revision time.

  • I'll need a floor plan or hand-drawn sketch with clearly written dimensions, ceiling height, photos of the existing space or inspiration references, and your furniture and finish specifications (including exact product names, finishes, and any paint colours or tile selections).

    The more specific your specs, the more your render will reflect the actual design you're delivering. Download my free Welcome Guide — it includes a project preparation checklist and a spreadsheet I've created to help you organize everything before we begin

  • The easiest way is to use the project intake form included in my Welcome Guide — fill it out and send it back along with your files. A detailed PDF with links, or access to your project file on Google Drive or Dropbox, works just as well.

    Once you reach out I'll confirm exactly what I need for your specific project and walk you through it from there.

Can’t find what you’re looking for? Send me a message at hello@cindykrauklis.com, and I’ll get back to you within 1-2 business days.