BEFORE YOU REACH OUT

A few questions I hear often.

Can’t find what you’re looking for? Send me a message at hello@cindykrauklis.com, and I’ll get back to you within 1-2 business days.

GETTING STARTED


  • Not at all. You just send me your project details and I handle all the technical work on my end. No software knowledge needed.

  • I work in D5 Render, SketchUp, Chief Architect, Coohom and Photoshop. These programs help me produce physically accurate lighting, real material behaviour, and true-to-life spatial depth that reads as photographic rather than generated.

    If you have files in CAD, SketchUp or Chief Architect format, great — if not, I can work from hand-drawn sketches, PDFs, or photos of the existing space. You don't need to own or understand any of these programs to work with me.

  • I'll need a floor plan or hand-drawn sketch with clearly written dimensions, ceiling height, photos of the existing space or inspiration references, and your furniture and finish specifications (including exact product names, finishes, and any paint colours or tile selections).

    The more specific your specs, the more your render will reflect the actual design you're delivering. Download my free Welcome Guide — it includes a project preparation checklist and a spreadsheet I've created to help you organize everything before we begin..

  • The easiest way is to use the project intake form included in my Welcome Guide — fill it out and send it back along with your files. A detailed PDF with links, or access to your project file on Google Drive or Dropbox, works just as well.

    Once you reach out I'll confirm exactly what I need for your specific project and walk you through it from there.

  • Send me a message at hello@cindykrauklis.com and tell me what you're looking for. I'm happy to discuss your project and let you know if it's something I can help with.

  • Yes, completely. Everything you share with me (floor plans, product selections, client details, project files) stays between us. I don't discuss, share, or reference your client's project with anyone.

  • Only with your explicit permission. I'll always ask before featuring any project publicly. If you'd prefer a project stays private, it stays private. No exceptions.

  • Yes. I'm based in Surrey, BC, and work remotely with interior designers across Canada and the United States. Everything is handled digitally so location is never a barrier.

  • Not necessarily. A floor plan is helpful and gives me the most accurate starting point, but it's not always required. I can work from hand-drawn sketches, PDFs, photos of the existing space, or a combination of all three. If you're unsure whether what you have is enough to get started, send me a message and I'll take a look.

  • Yes. If you have a rough sketch with dimensions noted, or photos of an existing space, I can work from those to produce a clean 2D floor plan. The more clearly your dimensions are marked, the more accurate the result will be. If anything is unclear I'll follow up before starting work.

  • At minimum I need the room dimensions, ceiling height, wall placement, door and window locations and sizes, and any built-in elements like cabinetry or shelving. If you're working from an existing space, photos help fill in the gaps. The more detail you provide upfront, the less back and forth we need to get it right.

PROCESS & TIMING


  • I work on a first-come, first-served basis. Typical turnaround for a first draft is 2–10 business days depending on the complexity of your project. I always prioritize quality over speed. That said, if you have a presentation deadline, let me know upfront and I'll tell you honestly whether I can accommodate it.

    Once you give final approval, your finished files are delivered within 48 hours of payment confirmation.

  • Each project includes two rounds of revisions. Included revisions cover camera adjustments, material swaps, colour and finish updates, and model removals or swaps using models from existing libraries.

    New fixtures, furniture, or any item requiring a custom 3D model are not included in revision rounds and are billed separately at an hourly rate. Additional revision rounds beyond the two included are also billed hourly.

    The draft stage is specifically designed for this feedback. A detailed brief upfront is the single best thing you can do to reduce revision time.

  • The draft stage is where we work through feedback and get everything right before finals begin. Draft approval is required before final rendering starts, so there's always an opportunity to make changes before we get there.

    If something isn't right after final delivery and it's the result of a genuine error on my end, I'll make it right. Please note that limitations of rendering software, asset library availability, and the natural variance between physical materials and digital representations are inherent to the craft — not errors. Finals won't be released until you've approved the draft.

  • Yes, but each project gets a clear timeline confirmed before work begins. I'll always tell you upfront where your project sits in the queue and give you an honest turnaround estimate based on my current workload. Not an optimistic one.

  • I deliver everything to you directly. What you share with your client, and when, is completely your call. Most designers review the draft first, request any changes, and then present the finals to their client once everything looks exactly right.

  • Sometimes. If you have a tight deadline, reach out before submitting your project and let me know your timeframe. I'll tell you honestly whether I can accommodate it based on my current workload. Rush requests that are accepted may be subject to a rush fee, which will be confirmed in your quote upfront.

  • Yes. Most projects include multiple views as part of the scope. When you submit your project details, let me know which angles are most important to you and I'll factor them into the quote. Additional views beyond the agreed scope can be added and are priced accordingly.

PRICING & BILLING


  • 3D rendering services are priced on a flat-rate per-project basis so you know the cost upfront before work begins. Floor plans, custom modelling, and add-ons such as 360° views and video walkthroughs are billed at an hourly rate.

    The total cost of a project depends on its complexity, the number of scenes, the level of specification detail, and the amount of extra revision time involved. Download the Welcome Guide for full pricing details, or reach out directly for a quote.

  • Depending on the service, a 50% non-refundable deposit might be required before work begins. For multi-room projects, invoices are issued per room upon completion of each space. All invoices are due immediately upon receipt. Final deliverables are not released until payment is confirmed.

    Your quote is locked in at time of contract signing. Prices for future projects are subject to change.

  • Once final payment is confirmed, you'll receive a link to download your branded, high-resolution renderings and all other deliverables. All renders are polished in Photoshop and delivered ready to drop into your client presentation.

  • You do. Once final payment is confirmed and files are delivered, the renders are yours to use however you need. Client presentations, your portfolio, your website, printed proposals. No restrictions. The one thing my contract asks is that when either of us shares the work on social media, we credit each other. You as the designer, me as the rendering specialist. That's it.

  • Final renders are delivered as high-resolution JPG or PNG files, polished in Photoshop and branded with your logo. If you need a specific format or resolution for a particular use, just let me know upfront and I'll make sure the files work for what you need.

QUALITY & ACCURACY


  • My goal is to render your specified design as precisely as possible. I work from your exact product selections (furniture models, finish materials, paint colours, tile layouts) and build the scene to match your floor plan dimensions.

    Occasionally an exact product model isn't available in any library. When that happens I'll source or build the closest match, flag it clearly during draft review, and you'll have the opportunity to approve or redirect before finals. There will be no surprises at final delivery.

  • For quick concept mood boards, those tools are genuinely useful. But they're a different product entirely from what I do.

    AI image generators produce plausible-looking spaces. They can't render your client's actual specified sofa in the correct finish, show how your exact tile pattern wraps a corner, or ensure the spatial proportions are accurate to your floor plan. Every image is a stylized interpretation, not your design.

    The designers I work with are presenting to clients who are signing off on $80,000–$200,000+ projects. At that level, "plausible-looking" isn't enough. The render needs to show the right furniture, the right materials, the right scale. Ultimately, that's what the client is approving.

    What I produce is built from your actual specifications. That's a fundamentally different thing. It's the thing your client is trusting you to deliver.

  • A floor plan is a view from above. It shows the room layout, walls, doors, windows, and furniture placement.

    An elevation is a straight-on view of a wall. It shows cabinetry heights, tile layouts, built-in shelving, and anything else that needs to be communicated visually before it's built.

  • No. Floor plans and elevations from my studio are produced as presentation drawings for design communication only. They are not architectural or engineering documents. All measurements must be independently verified by a qualified professional before any construction or permitting use. The client accepts full responsibility for confirming accuracy.

  • I'll flag it during the draft stage and find the closest available match, or build a custom model if needed. You'll always see and approve any substitutions before finals are produced. No surprises at final delivery.

  • Yes. Multi-room projects are some of my favourite to work on. Each room is quoted and invoiced individually, so you have full visibility into cost as the project progresses. If you have a full home or large renovation coming up, reach out and I'll put together a custom quote based on the scope.

  • Kitchens and bathrooms are two of the most common projects I work on, and some of the most rewarding. They tend to have the most detail including cabinetry, tile layouts, fixtures, and hardware. That's exactly where a photorealistic render earns its keep. Your client can see every finish choice clearly before anything is ordered or installed.

  • Kitchens, bathrooms, living rooms, dining rooms, bedrooms, home offices, primary suites, mudrooms, laundry rooms, and full multi-room projects. If it's a residential interior space, I can render it. For commercial or hospitality projects, send me a message and I'll let you know if it's a good fit.

  • Yes. Whether your project is modern, transitional, traditional, coastal, Scandinavian, maximalist, or anything in between, I work from your specifications and references to match the aesthetic you're going for.

  • When a client can see exactly what their finished space will look like before a single item is ordered, the decision becomes a lot easier for them. They're not being asked to trust a floor plan or imagine a finish from a small sample. They're looking at a photograph of their room. That clarity is what moves a hesitant client to a confident yes. Most designers I work with find that renders reduce back and forth, speed up approvals, and make the whole process feel more professional on their end.

  • They can be shared with contractors as a visual reference for scope and layout. However my floor plans and elevations are produced as presentation drawings for design communication, not as architectural or engineering documents. Contractors should independently verify all measurements before pricing or building. I'd recommend being clear with your contractor about what they're working from.

  • Yes. I can produce floor plans with furniture placement shown so your client can see how the space will flow and feel before anything is moved or purchased. This is especially useful for open-plan spaces or rooms where furniture arrangement is a key part of the design decision.

  • Yes, elevations can include dimensions for wall heights, cabinetry, built-ins, tile layouts, and other elements. If you need dimensions shown for a specific reason such as communicating with a cabinet maker or tile installer, let me know and I'll make sure the elevation includes what they need to see.

360°, 720° TOURS & VIDEO WALKTHROUGHS


  • A 360° view is a single panoramic image. Your client can look in all directions from one fixed point in the room.

    A 720° tour connects multiple views together so your client can actually move through the space and navigate from room to room, as if walking through it.

  • Tours are delivered as a shareable link or QR code you send directly to your client . No app or special software needed on their end.

    Video walkthroughs are delivered as a video file ready to include in your client presentation or proposal.